Legal
Privacy Policy
Last updated: August 30, 2026
1. Overview
This Privacy Policy explains how Prime Paint & Home Services ("Prime Paint," "we," "us," or "our") collects, uses, and protects information when you visit primeprowork.com or contact us for an estimate.
2. Information We Collect
When you request an estimate, we may collect your name, phone number, email address, property address, and details or photos about your project that you choose to share, through our contact form or through Facebook Messenger. Our website also automatically collects standard analytics information — such as pages viewed, device and browser type, and general location — through Google Analytics.
3. How We Use Your Information
We use this information to respond to your estimate request, schedule and perform work you have requested, communicate with you about your project, and understand how visitors use our website so we can improve it. We do not sell your personal information.
4. Third-Party Services
Our contact form is processed through Web3Forms, a third-party form service, and delivered to our business email. Our website uses Google Analytics (GA4) to understand site traffic; Google's own privacy policy governs how they handle this data. If you contact us through Facebook Messenger, that conversation is also subject to Meta's privacy policy.
5. Cookies
Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics tracking using Google's browser add-on, or by adjusting your browser's cookie settings.
6. Photos From Your Project
As noted in our Terms of Service, we may use photos of completed work for marketing, without including your address or personal details. Let us know if you would prefer we not use photos from your project.
7. Data Retention
We keep contact and project information for as long as needed to respond to your request, complete any work, and maintain reasonable business records.
8. Your Choices
You can ask us to delete your contact information from our records at any time by texting or emailing us using the information below, unless we are required to keep it for legal or accounting reasons.
9. Children's Privacy
Our website and services are directed at adults and are not intended for children under 13.
10. Security
We take reasonable steps to protect the information you share with us, but no method of transmission over the internet is completely secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
12. Contact Us
Prime Paint & Home Services
Westfield, MA
Text: 413-486-0396
Email: info@primeprowork.com